Return & Refund Policy

Do you have an exchange policy?

Regrettably, we do not have an exchange policy. We can only provide a refund in case you received a damaged, defective, or wrong product after a complete investigation by the concerned department.

What is your return procedure?

• If the product delivered is damaged, defective, or wrong, you need to inform us within 7 days from the day it was delivered.
• We may request you to share images or a video with your order number. The link to upload will be sent to your registered email address.
• The issue will then be escalated to the concerned department who deals with the shipping company and the seller.

Which products are not returnable?

• Products not in the same condition as received.
• Specific categories: innerwear, lingerie, beauty products, perfumes/deodorant, pants, socks, clothing freebies, grocery & gourmet, jewelry, and pet supplies.
• Products which have been used or installed.
• Products with tampered or missing serial numbers.
• Products with missing labels or accessories.
• Digital products.
• DAP shipments cannot be returned until customs clearance is complete.

What is your return policy?

• In the unlikely event that the product delivered is damaged, defective, or wrong, you can return your product. The product should be returned in a resalable and unused condition.
• The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.

How is the refund processed on return?

• Once your product is returned, we will send you an email to notify you that we have received it.
• The product will then be inspected and on that basis the approval or rejection of the refund is determined.
• Once approved, your refund will be processed to your original method of payment. Transaction settlement will take a couple of days depending on your card issuer's policy.